Terms and Conditions
Payment must be completed before item is posted. Delays in payment will delay next day delivery. All of our prices include VAT as we are a VAT registered company so there are no surprises at check out. All orders include a receipt. If you would like to call the hotline to complete payment feel free to call Mon-Sat 9:30-5:30 toll free number 08000 433 597.
We dispatch from the UK so no import duty is due for our UK customers. International customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
PayPal is accepted. Credit card are processed directly through our safe check out system. Your credit card number is not saved once your order has been processed. We also accept bank transfers. Please contact us for bank account information. If you are purchasing a vaporizer and require it to go to an alternative delivery address, you may be asked to complete a bank transfer.
Shipping and postage:
Ordered before 3:00PM are sent same day through DPD, Fed-EX, UK Mail, Royal Mail or Parcel Force, courrier for next day delivery. This insures that the package is tracked until you receive it. Please note that Next Day does not include delivery on Sat/Sun or Bank Holidays. Free Next Day Delivery includes mainland UK only. Additional charges will apply to UK islands, Northern Ireland, Northern Scottland, and rural areas where the currier may charge additional fees. You will be notified of additional fees prior to dispatch, and chargers will not be made on your credit card until you approve. Seller is not responsible for postal delays, but will work with you to track parcels. Items not posted with next day delivery are indicated in item description, this ensures product prices are kept low for the buyer.
We send packages to the address listed on your payment address. Please email us if you wish it to be mailed to an alternative address. Due to an increase in fraud you MUST have alternative addresses approved prior to shipping. This may delay next day delivery. If we suspect fraudulant use of payment we will cancel purchase without warning. Fraudulant payment will be turned into authorities as we have zero tolerance for fraudulant behavior. We may ask you to pay via bank transffer if you require item delivered to an alternative address.
Your package will be in a discrete plain cardboard box, for your privacy.
We post International orders daily. International orders are not included in Free Next Day Delivery. All international orders need to have postal insurance. No returns for International orders, you will be provided with contact information for the manufacture. All international returns for faulty items will need to be managed through the manufacture and the warranty policy. International orders are posted with DPD, Fed Ex, DHL, UPS, or Parcel Force. Some additional charges may apply for Islands or very rural areas. Additional postage costs will be discussed with you before package is shipped.
If recipient no longer needs the item or is not to recipients liking, then the item can be returned within 14 days. Recipient will need to pay return postage. Buyer will not be refunded £7.49 to cover original postagel and will not be refunded 10% restocking fee. Buyer MUST notify seller if an item is being returned prior to buyer posting item back. Seller must agree to return. Item MUST be returned in original packaging and in resell able condition. If buyer receives item back and it is not in these conditions then buyer will not receive refund and item will be posted back to buyer.
If item is broken or faulty please notify us within 7 days of receipt. Buyer will need to notify seller of return prior to posting item back. Seller will need to agree to return. We will contact the manufacturer with any questions and send a replacement item as needed. Buyer will need to pay return postage, but we will cover the postage for outgoing item. If item is found faulty after 7 days then buyer will need to contact manufacturer for warranty.
Vaporizers are intended to be used by 18's and over. When you purchase a vaporizer you are agreeing that you are over 18 years old.
Seller may change terms and conditions at any time without notice.
Seller may terminate agreement with buyer if any terms of Terms & Conditions are breached.
These Terms constitute the full agreement between you and buyer and may only be amended in writing.
By purchasing, you agree that all details you provide to Seller for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
Seller may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
All products and services are subject to availability. Seller endeavors to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock. We will contact you with this issue and if you require a refund then we will do so.
Seller is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation. Buyer is responsible for all customs and excises taxes in their country.
Seller does not share any information (personal or financial) with any third party.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help We are pleased to offer our customers the chance to recycle their old electrical items.
Post or return your item to our retail shop. You will need to pay the postage. 42 Gloucester Road, Bishopston Bristol BS7 8AR.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.